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Books & Helpcards 
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Educational staff have to deal with all manner of hostile and angry remarks. It's not fair, but it comes with the territory. When hostile and volatile situations occur, YOUR behaviour is going to dictate whether the conversations escalate, or whether they cool down so that something positive and constructive can happen. The thing is, most people haven't had a chance to learn the defusing hostility skills to bring about positive outcomes. To address the needs of education staff, we are proud to announce two books that will teach you specific things you can DO to cool down volatile situations, and build bridges with parents and members of the public. Defusing Hostile/Volatile Situations (For Educational Personnel) is chock full of specific techniques, and also explains why people act in hostile ways. It is based on extensive research, and follows the content of our seminars on this subject. Weighing in at 184 pages, it walks you through the defusing process, and teaches you the "uncommon skills of defusing". Defusing Hostile/Volatile Situations Workbook (For Educational Personnel) is the companion workbook. Sixty pages of exercises and assignments help you practice the skills you have learned, so that you can develop the advanced skills you need. After you complete each of the exercises, you can compare your answers to the ones supplied. Ordering Information: Click
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Our Guarantee: Order the book(s) and examine them. If, for any reason, they do not meet your needs, return them within seven days, and we will cancel your invoice.
Click here to read Chapter I (Introduction-A House Divided) of this book Click here to read Chapter II (An Overview of The Defusing Process) of this book Click here to read Chapter VI (The Art of Cooperative Language) Click here to read Chapter XIV (For Principals & Administrators) of this book
What's Inside? Preface Using This Book Chapter I: Introduction (click to read) Why is Defusing So Important?
Chapter II: The Nature of Angry, Hostile & Abusive Behaviour Some Definitions
Transfer interrupted!;Food For Thought Chapter III: Overview of The Defusing Process Introduction & Review
Chapter IV: The Art of Self Control Introduction
Introduction
Chapter VI: The Art of Cooperative Language Introduction
Chapter VII: Verbal Self-Defense Techniques Introduction & Review
Chapter VIII: Acknowledgment Tactics Introduction
Chapter IX: Countering Non Verbal Intimidation Introduction
Chapter X: Referral Techniques Introduction
Chapter XI: Time-Out! Introduction
Chapter XII: Problem Solving Introduction
Chapter XIII: Assertive Limit Setting Introduction
Chapter XIV: For Principals/Administrators (click to read) Introduction
Chapter XV: Special Situations Telephone Hostility
Chapter XVI: Closing Comments Introduction
About The Author Ordering Information
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