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Room To Discuss Workplace Conflict]
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The Education & School Sector - Conflict,
Cooperation & Prevention
Everyone has an opinion
about education, teaching and schools, and if you are a teacher, principal
or school administrator you are going to hear it and hear it and hear it.
That's OK. Taxpayers and parents have some right to express their opinions,
but often that expression takes the form of hostile, abusive or threatening
behavior. That wastes time for you and causes stress. If you've experienced
any of the following read on.
parents or taxpayers marching
into your school demanding to see you (no appointment)
threats to get you fired
phone calls at home at odd
parents that refuse to help
their own children
parents or taxpayers that
simply are not interested in listening
We can help you develop
skills to deal with hostile and difficult parents and taxpayers so you
can work WITH them in the interests of the children. To be able to do this
That where we come in. We help schools and school
boards prepare their staff to PREVENT conflict, both with the public, and
with co-workers. We help prepare staff to deal with difficult parent, the
hostile parent, or even worse that parent from hell who takes great joy
in manipulating staff and management, as if it's some jolly game.
staff skilled in conflict prevention with parents and the public
staff skilled in "recovery" what you do when things go wrong (complaints)
staff who don't waste time in internal squabbling and conflict with coworkers
Conflict Prevention With Clients
Many staff (people) communicate with parents in ways
that put them off. It's not that they do it intentionally--they just use
language in ways that offend people or throw gasoline on the fire. In some
cases, staff can create customer problems when none exist. Imagine the
effect of the teacher or receptionist who responds to a complaint
by saying "Sorry, Sir, there is nothing I can
do, you'll have to wait for the principa", and then walks away.
Heck, it's polite, it may even be accurate, but it's more than likely that
approach is going to end up costing people time if the parent gets difficult.
And now there's a problem that could have been avoided with proper handling
-- with the use of what we call COOPERATIVE COMMUNICATION.
Through our book, Conflict
Prevention In the Workplace we teach people the difference between
language that causes confrontations and language that encourages cooperation,
either with customers or co-workers.
We also design
and deliver custom-designed seminars on this
topic. No canned stuff. We teach people the use of conflict prevention
techniques using examples from THEIR workplace and company. We can do that
in various time spans--half-day, 1 day or two day, depending on needs.
For details call us at (204) 888-9290.
What's the bottom line with conflict
prevention? With respect to parents and taxpayers, it SAVES time because
it prevents escalation of conflict, disagreement, etc. It saves stress,
by keeping things in control. Everybody wins. Parents feel they are being
treated well, and are less likely to fight . Oh, and principals and administrators
don't have to get involved as often with customer disputes.
How can we help.? First
we can design and deliver custom-designed
seminars on defusing hostile customers. We
do it your way, consistent with your company policies. Send us email for
more information at firstname.lastname@example.org
We have produces several books
and workbooks on defusing hostile customers (see left hand side of this
page). In fact we have produced two for educators --
Defusing Hostile & Volatile Situations For Educators,
and it's companion workbook. For details and information
please click here.
Bottom Line: We teach you and
staff how to deal with the difficult, the ornery, the offended, the angry,
and the manipulative parent or tax payer .
Teamwork & Internal Conflict
Still with us? It's impossible
to grow good relationships with parents and taxpayers if staff don't work
in concert and in harmony. They need to be harnessed and pulling in the
same direction, not in different ones. And, yes, there's an art to it,
and people can learn to handle internal conflict much more effectively,
and to prevent it from occurring in the first place.
We can consult with you to create
a plan to help staff work together. We can work with you to teach those
"ole" conflict prevention techniques. Or we can provide multiple copies
of Conflict Prevention In The Workplace at
a significant discount.
OK. I could go on and on and
you have better things to do than read more. Here's the summary:
We provide training, publications
and do motivational speaking on the subject of conflict, communication
and customer service for the education and school sectors.
Contact us by email at email@example.com,
by phone at (204) 888-9290 or fax at (204) 888-2056