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Resources To Prevent & Deal With Workplace Conflict With Customers and Colleagues
Workplace Conflict Resource Center 
Providing you with resources to prevent, manage & resolve conflict in the workplace. Our website is a free resource to support individuals, managers and companies increase job satisfaction, reduce, stress, save time, and increase productivity. 
Institute For Cooperative Communication, 252 Cathcart St., Winnipeg, Mb. Canada, R3R 0S2
Phone: (204) 888-9290 Fax: (204) 888-2056


Conflict Prevention 
Hostile Customers 
Free Conflict Articles 

 Books & Helpcards
Defusing Hostile Customers Workbook 
Defusing Hostile/Volatile Situations For Educators 
Conflict Prevention In The Workplace 
Defusing Hostile Customers Help CardCooperative Communication Helpcard
[Ordering Publications] [Email Us] [Seminar Information] [Speaking Information] [RETURN TO MAIN PAGE] [Chat Room To Discuss Workplace Conflict]
Click here to be updated when site changes 

Conflict Prevention Services 

There are lots of seminars to help with conflict management and conflict resolution. After almost ten years of teaching folks how to defuse anger in others, we have come to the conclusion that we should spend more time learning how to PREVENT unnecessary conflict from occurring in the first place. 

In 1998 we will begin delivering our first seminars aimed at teaching people to: 
 prevent unnecessary conflict from happening 

  • reduce the chances that minor conflict will escalate
  • reduce conflict "personalization" (personality conflict)
  • maximize the positive outcomes of conflict and minimize the negative outcomes
As with all our seminars, we will be delivering this on an intact workgroup basis at the request of client organizations. This allows us to deal with the specific problems of a particular workplace by basing the final content on an appropriate needs assessment. 

However the following is some of the content that can be included (we can offer both one and two day workshops. 

  • Generating Models of Conflict
    • Origins of conflict
    • Escalation cycles
    • Behavioural contributors to conflict
    • Cognitive & attitudinal contributors
  • Identifying Conflict Prevention Pressure Points
  • Strategies For Conflict Prevention
    • Cooperative Communication Tactics
    • Cognitive Tactics, Affective Tactics & Re-framing
  • Reducing Personalized Conflict
  • Making Conflict Constructive
  • Blame-making, crazy making, vs. problem solving
Other topics and activities will be based on needs assessments. 

This workshop is ideal for use within a team-development context to minimize internal conflict among team members and focus them on the problem solving at hand. It also fits for supervisors, staff and managers who would like to reduce the amount of unnecessary conflict in their workplaces. Special sessions can be arranged for managers only. 

For more information contact us at:, or give us a call at (204) 888-9290. 

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Some Conflict Prevention Resources

We'll be adding more free conflict prevention and management resources regularly. Stay tuned.

Announcing Our NEW Book: Conflict Prevention In The Workplace - Using Cooperative Communication.
For Information On Contents, Excerpts & Chapters click here

You can also preview our Cooperative Communication Help Card by clicking HERE



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