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Resources To Prevent & Deal With Workplace Conflict With Customers and Colleagues
Join Our Free Discussion Lists (conflict, performance management, work communication) 
 
Providing you with resources to prevent, manage & resolve conflict in the workplace. Our website is a free resource to support individuals, managers and companies increase job satisfaction, reduce, stress, save time, and increase productivity. 
Institute For Cooperative Communication, 252 Cathcart St., Winnipeg, Mb. Canada, R3R 0S2
Phone: (204) 888-9290 Fax: (204) 888-2056
Email: rbacal@escape.ca
All Site Material is © Robert Bacal, 1998 Reproduction without permission in any form is forbidden 

 
Topics 

Conflict Prevention 
Hostile Customers 
Free Conflict Articles 


 Books & Helpcards
Defusing Hostile Customers Workbook 
Defusing Hostile/Volatile Situations For Educators 
Conflict Prevention In The Workplace 
Defusing Hostile Customers Help CardCooperative Communication Helpcard
[Ordering Publications] [Email Us] [Seminar Information] [Speaking Information] [RETURN TO MAIN PAGE] [Chat Room To Discuss Workplace Conflict]
Click here to be updated when site changes 
Join The Workplace Conflict Discussion List 
The Workplace Conflict Discussion List is intended to provide a forum for sharing information about the prevention, management and resolution of conflict that occurs in the workplace. Both people looking for answers and those willing to share their expertise are invited. The list owner will post free book chapters and relevant articles on the list to stimulate discussion. Official opening is Oct. 1, but feel free to sign up and make use of the forum imediately. Please read the list guidelines at the bottom of the page.
Join the Workplace Conflict Discussion list! 
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Join The Workplace Communication Discussion List

The Workplace Communication Discussion List is intended to provide a forum for those interested in communication in the workplace -- communication throughought the corportation, management-staff, communication, and on-on-one communication. It's goal is to help improve communication int he workplace. Wheter you would like to become a better team member, learn to communicate with your staff in a more effective way, deal with making presentations in the workplace, or need more specialized information, this is the place to be. Please read the list guidelines at the bottom of the page.

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mailing list!
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 Join The Performance Management Discussion List

Their realliy isn't a focused discussion group to discuss the issues of performance management and performance appraisal. Whether you are in  human resources, in management or otherwise interested in these issues feel free to join the list. Free articles and book chapters will also be distributed. Please read the list guidelines at the bottom of the page.

Join our mailing list! 
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then click the 'Join List' button:
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List Guidelines:

Initially lists will be UNmoderated. However guidelines will be strictly enforced.
 

  • No personal attacks. Conflict and disagreement is fine but stick to the issues. Posters of personal attacks will recieve one warning. Further personal attacks will result in "da boot".
  • Try to stick to the topics. There is lots of leeway, though.
  • No attachments, v-cards, e-cards or html in messages permitted. Some people don't know how to configure their software to eliminate these. One warning. After that if you can't post "clean" messages, off you go.
  • We discourage people from advertising in a blatant way. If all you ever post is "buy our performance management software", you aren't going to post again. PARTICIPATE and help people and you get more leeway. Long promotional messages are prohibited. You can refer people to web sites or other resources if you have something long to share.
  • EDIT quotes you use. NEVER ever quote someone's entire message.
  • Finally, brevity and conciseness are appreciated. Most people don't read long posts and there is a length limit to the list. Remember: Wisdom doesn't require being dressed up in party clothes. Write as much as you need, but err on the short side.
When you participate in any discussion list, keep in mind that you are an invited guest. You have no right to be abusive, destructive, mean nasy, or waste our resources. Act in accordance.
 
 
 
  

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