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Resources To Prevent & Deal With Workplace Conflict With Customers and Colleagues
Free Conflict Articles On Line - Learn To Prevent and Deal With Workplace Conflict 
 
Providing you with resources to prevent, manage & resolve conflict in the workplace. Our website is a free resource to support individuals, managers and companies increase job satisfaction, reduce, stress, save time, and increase productivity. 
Institute For Cooperative Communication, 252 Cathcart St., Winnipeg, Mb. Canada, R3R 0S2
Phone: (204) 888-9290 Fax: (204) 888-2056
Email: rbacal@escape.ca
All Site Material is © Robert Bacal, 1998 Reproduction without permission in any form is forbidden 

 
Topics 

Conflict Prevention 
Hostile Customers 
Free Conflict Articles 


 Books & Helpcards
Defusing Hostile Customers Workbook 
Defusing Hostile/Volatile Situations For Educators 
Conflict Prevention In The Workplace 
Defusing Hostile Customers Help CardCooperative Communication Helpcard
[Ordering Publications] [Email Us] [Seminar Information] [Speaking Information] [RETURN TO MAIN PAGE] [Chat Room To Discuss Workplace Conflict]
Click here to be updated when site changes 
Free Conflict Articles On Line - Learn To Prevent and Deal With Workplace Conflict 

We've gathered the best material on workplace conflct and will make it available to you from here.Please note that all material is protected by copyright. If you would like to distribute or use any of these articles by reproducing more than one copy, please read our policy by clicking here. In future we'll post material on anger self-management, how to deal with specific conflict situations, material on hostile customers, and other articles related to communication and conflict in the workplace.


 
  
  

Current Featured Articles: 

Using Positive Language 

The way we use language affects how people interact with us. Article contains tips on how to use positive language (which encourages cooperation) in both written and spoken communication. 



Conflict & Cooperation In The Workplace 

Article helps you understand the difference between destructive and constructive conflict and talks about conflict and cooperations, and their importance. 



Organizational Conflict--The Good, The Bad and The Ugly  

Not all conflict at work is bad. How it's handled determines whether it damages people and work, or whether it helps people and work become better. Read about it in this article. 



Cooperative Communication 

Explains the basics of cooperative communication THE key to preventing and dealing with conflict anywhere. A great beginning. 



Improving Communications - Tips For Managers 

For managers and supervisors - how you can improve communication in YOUR office.

Dealing With Hostile "Bait"  

For people "on the firing line". If you deal with angry, hostile or manipulative people this is a MUST read.


 Understanding Hostile Customers  

Again for people "on the firing line". Understand them and you can start to defuse them.



Dealing With Angry Employees 

Another one for managers and supervisors. Title says it all. Important tips.



On The Line - The Difficult Colleague 

Don't bother...this article is missing!


Past Articles: 
 
 

 
 

 

 
 

 
 
 

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